SayPro Documents Required from Employee Issue Resolution Logs: Records of bugs or performance issues with the dashboard and steps taken to resolve them from SayPro Monthly January SCMR-17 SayPro Monthly Dashboard: Customizable dashboard for users to manage their activities by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR The SayPro Monthly Dashboard (January SCMR-17) […]
SayPro Information & Targets for the Quarter Customer Support Metrics Issue resolution rates (aim for a resolution within 48 hours) from SayPro Monthly January SCMR-17 SayPro Monthly Help Desk: Provide customer support through chat, email, or phone by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR Overview: In customer support, issue resolution rates are […]
SayPro Troubleshooting & Issue Resolution Assist customers in troubleshooting issues related to the SayPro online marketplace platform from SayPro Monthly January SCMR-17 SayPro Monthly Help Desk: Provide customer support through chat, email, or phone by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR Overview: Troubleshooting and issue resolution are essential aspects of the customer […]
SayPro Information & Targets for the Quarter Flagged Content Resolution: Ensure that 100% of flagged content is reviewed within 24 hours and resolved accordingly from SayPro Monthly January SCMR-17 SayPro Monthly Moderation: Manage and moderate reviews to ensure quality and relevance by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR Objective: The goal for […]
SayPro Issue Resolution & Support Act as the first point of contact for any issues regarding the messaging system, such as problems with message delivery, functionality, or security from SayPro Monthly January SCMR-17 SayPro Monthly Messaging: Enable direct communication between buyers and sellers by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR Objective:The goal […]
SayPro Information and Targets Needed for the Quarter Incident Resolution KPIs Goals for resolving IT incidents, including response time and resolution time, aiming for a 95% resolution rate within set timeframes from SayPro Monthly January SCMR-17 SayPro Monthly IT Services: Software development, cybersecurity, and IT support by SayPro Online Marketplace Office under SayPro Marketing Royalty […]
SayPro Templates to Use Incident Resolution Log A log template to track IT-related incidents and document resolutions for transparency and future learning from SayPro Monthly January SCMR-17 SayPro Monthly IT Services: Software development, cybersecurity, and IT support by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR The Incident Resolution Log is a tool used […]
