SayPro Templates to Use Customer Feedback Survey Template: A simple survey form for participants to rate their experience with the service from SayPro Monthly January SCMR-17 SayPro Monthly Health Services: Medical consultations, health screenings, wellness programs by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR
The Customer Feedback Survey Template is designed to collect feedback from participants after they engage in services such as medical consultations, health screenings, or wellness programs offered through SayPro’s platform. This survey aims to measure customer satisfaction, gather insights for service improvement, and identify areas where SayPro’s offerings can be enhanced.
Customer Feedback Survey Template
Introduction:
Thank you for using SayPro’s Health Services! We value your feedback and would love to hear about your experience. Your responses will help us improve our services and ensure we continue to meet your healthcare needs.
1. Basic Information
- Name (Optional): ___________________________
- Service Used:
- Medical Consultation
- Health Screening
- Wellness Program
- Date of Service: ___________________________
2. Overall Satisfaction
On a scale of 1 to 10, how satisfied are you with the service you received? (1 being “Very Unsatisfied” and 10 being “Very Satisfied”)
- Rating: [1] [2] [3] [4] [5] [6] [7] [8] [9] [10]
Please provide a brief explanation for your rating:
[Open text field]
3. Service Quality
How would you rate the quality of the following aspects of the service?
- Medical Consultation:
- Excellent
- Good
- Fair
- Poor
- Comments: [Open text field]
- Health Screening:
- Excellent
- Good
- Fair
- Poor
- Comments: [Open text field]
- Wellness Program:
- Excellent
- Good
- Fair
- Poor
- Comments: [Open text field]
4. Ease of Use
How easy was it to access and use the SayPro platform to schedule your service?
- Very Easy
- Easy
- Neutral
- Difficult
- Very Difficult
- Comments: [Open text field]
5. Communication and Support
How satisfied were you with the communication and support provided during the service?
- Medical Consultation:
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
- Health Screening:
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
- Wellness Program:
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
Comments or suggestions on communication and support:
[Open text field]
6. Program Effectiveness
For wellness programs or medical consultations, did you find the information and advice helpful in improving your health and well-being?
- Yes, very helpful
- Somewhat helpful
- Neutral
- Not helpful
- Not applicable
Comments or suggestions for improvement:
[Open text field]
7. Likelihood of Recommending
How likely are you to recommend SayPro’s health services to a colleague, friend, or family member?
- Very Likely
- Likely
- Neutral
- Unlikely
- Very Unlikely
Why or why not?
[Open text field]
8. Additional Feedback
Please provide any additional feedback or suggestions that could help us improve your experience with SayPro’s health services.
[Open text field]
Instructions for Use:
- Customer Information: The basic details section allows for tracking who completed the survey and which service they participated in. While the name is optional, it can be useful for follow-up if specific feedback requires action.
- Overall Satisfaction: This section captures the participant’s general impression of the service, with a space for them to elaborate on their rating. This provides a clear starting point for analyzing customer sentiment.
- Service Quality: Participants rate different aspects of the service (medical consultation, health screenings, and wellness programs) to provide a more detailed look at their experience. Open text fields allow for specific comments on each service type.
- Ease of Use: This section assesses how user-friendly the platform is for customers to schedule their services. This is important for identifying any friction points that could discourage future usage.
- Communication and Support: Feedback on communication and support helps identify any gaps in customer service, such as response times, clarity of information, or ease of communication.
- Program Effectiveness: For wellness programs, this section asks if the program content was valuable for the participant’s health improvement, which can help gauge the success of the program’s design and delivery.
- Likelihood of Recommending: This question is a key indicator of overall customer satisfaction and can be used to calculate the Net Promoter Score (NPS), which helps measure loyalty and advocacy.
- Additional Feedback: An open-ended section that allows for any further suggestions or comments, which can highlight specific areas of improvement or provide praise for positive aspects of the service.
Purpose of the Template:
The Customer Feedback Survey Template serves to capture a broad range of insights from participants about their experience with SayPro’s health services. By asking about satisfaction, service quality, ease of use, communication, and overall program effectiveness, this template provides valuable data for continuously improving the services offered. The survey also helps identify both strengths and areas for growth, ensuring that SayPro can refine its health services to better meet user needs.