SayPro Performance Monitoring and Reporting Track key performance indicators (KPIs) such as stock turnover rate, order fulfillment rate, and supplier performance from SayPro Monthly April SCMR-17 SayPro Monthly Inventory Management: Stock tracking, order fulfilment, and supplier management by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR
Objective
To ensure transparency, efficiency, and continuous improvement in inventory management operations by actively monitoring, analyzing, and reporting on key performance indicators (KPIs). This data-driven approach supports informed decision-making, operational excellence, and accountability across stock control, order processing, and supplier engagement.
📌 Strategic Relevance
Tracking KPIs is vital for:
- Identifying performance gaps
- Improving operational planning
- Managing supplier accountability
- Ensuring customer satisfaction
- Reducing operational costs
By using these metrics, SayPro can fine-tune inventory levels, reduce delays, and strengthen its overall supply chain performance.
🔍 KPIs Monitored in April 2025
1. Stock Turnover Rate
- Definition: The number of times inventory is sold and replaced during a specific period.
- Formula:
Stock Turnover Rate = Cost of Goods Sold (COGS) ÷ Average Inventory - Target Benchmark: 4–6 turns/month (varies by category)
- April 2025 Performance:
- Average Rate: 5.2
- Notable High Turnover: Fast-moving categories (e.g., Mobile Accessories, Household Essentials)
- Improvement: Implemented daily inventory checks and restocking triggers.
2. Order Fulfillment Rate
- Definition: The percentage of customer orders successfully processed and delivered without issues.
- Formula:
Fulfillment Rate = (Orders Fulfilled On-Time ÷ Total Orders) × 100 - Target Benchmark: 95% or above
- April 2025 Performance:
- Fulfillment Rate: 96.4%
- Fulfilled within SLA (48 hours): 91.8%
- Delays mostly occurred in rural-area deliveries; steps taken to optimize courier coordination.
3. Supplier Performance Score
- Definition: Composite score based on delivery punctuality, order accuracy, communication quality, and issue resolution speed.
- Scoring Range: 0 – 100
- Components:
- On-Time Delivery: 40%
- Order Accuracy: 25%
- Communication Responsiveness: 20%
- Resolution Turnaround Time: 15%
- April 2025 Results:
- Average Supplier Score: 87
- Top-performing supplier: SayPro Supplies Ltd. (Score: 94)
- Three suppliers flagged for performance improvement plans (scores below 75)
📈 KPI Dashboard (April 2025)
| KPI | Target | Actual | Status |
|---|---|---|---|
| Stock Turnover Rate | 4.5 – 6.0 | 5.2 | ✅ On Target |
| Order Fulfillment Rate | ≥ 95% | 96.4% | ✅ Exceeded |
| Average Supplier Score | ≥ 85 | 87 | ✅ Healthy |
| SKU Out-of-Stock Incidents | ≤ 5% | 3.2% | ✅ Improved |
| Return Rate | ≤ 2.5% | 2.1% | ✅ Acceptable |
🛠️ Tools & Systems Used
- SayPro Inventory Analytics Suite (SIAS): Custom dashboard for real-time monitoring.
- Warehouse Management System (WMS): Integrated with order flow and stock data.
- Supplier Relationship Management Portal (SRMP): Logs supplier KPIs, sends alerts, and automates score calculations.
- KPI Reports: Auto-generated weekly and compiled into monthly executive summaries.
🔧 Actions Taken Based on KPI Insights
- Optimized Reorder Points: Adjusted stock thresholds for high-turnover products.
- Fulfillment Workflow Refinement: Introduced a “priority order” lane for urgent requests.
- Supplier Training: Conducted two webinars focused on SayPro packaging standards and dispatch timing.
- Performance Review Meetings: Held with three underperforming vendors to initiate corrective actions.
✅ Benefits Realized
- Improved customer satisfaction due to faster and more reliable deliveries.
- Reduced holding costs by ensuring better stock flow through high turnover.
- Enhanced visibility into supplier contributions and weaknesses.
- Data-driven strategy adjustments that support future demand planning and budgeting.
📎 Alignment with SCMR-17 Strategic Goals
| SCMR-17 Focus Area | KPI Contribution |
|---|---|
| Stock Tracking | Monitored through turnover rate analysis |
| Order Fulfillment | Driven by fulfillment rate measurements |
| Supplier Management | Evaluated via performance scoring |
| Continuous Process Improvement | Informed by KPI-based insights |
📌 Recommendations for May 2025
- Introduce SKU-level profitability tracking for better margin analysis.
- Integrate customer feedback scores with order fulfillment KPI reporting.
- Automate KPI alerting for out-of-threshold metrics (e.g., sudden drop in supplier score).
- Implement benchmarking against industry standards for advanced comparison.