SayPro Feature Request Form – A standardized form for submitting suggestions for platform feature improvements from SayPro Monthly February SCMR-17 SayPro Quarterly ECommerce by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR
Objective
The SayPro Feature Request Form serves as a key part of SayPro’s continuous improvement process by:
- Centralizing all incoming feature suggestions into one organized repository
- Encouraging feedback from a wide range of stakeholders (buyers, sellers, support staff, product teams)
- Streamlining the evaluation, prioritization, and implementation process for feature enhancements
- Aligning feature development with user needs, strategic goals, and performance insights
This tool supports user-driven innovation and was specifically recommended in SCMR-17 to address the growing number of informal feature requests and to establish a formal intake system.
Structure of the SayPro Feature Request Form
The form is divided into five main sections, designed to capture detailed, actionable insights and ensure consistent documentation.
1. Submitter Information
| Field | Description |
|---|---|
| Name | Name of individual or team submitting the request |
| Role | e.g., Seller, Buyer, Support Agent, Developer, Product Owner |
| Email / Contact | For follow-up or clarification |
| Department / Marketplace Area | e.g., Seller Services, Customer Experience, Technical Team |
This section helps categorize submissions and route them to the appropriate review panel.
2. Feature Summary
| Field | Description |
|---|---|
| Feature Title | Concise name for the suggested feature (e.g., “Bulk Edit Tool for Product Listings”) |
| Feature Type | New Feature / Enhancement / Integration / UI Improvement |
| Area of Platform Affected | e.g., Checkout, Seller Dashboard, Product Page, Mobile App |
This allows faster filtering during review cycles by theme and function.
3. Detailed Feature Description
| Field | Description |
|---|---|
| Problem Statement | Clearly describe the issue the feature aims to solve |
| Proposed Solution | Explain the feature concept and how it should function |
| User Scenario | Provide a short example of how a user would benefit from this feature |
| Priority Level | Low / Medium / High (submitter’s perspective) |
| Urgency | Is this needed for a live campaign, seasonal surge, or general improvement? |
Example Input:
- Problem: “Sellers cannot easily update multiple products at once.”
- Proposed Feature: “Create a bulk edit tool in the Seller Dashboard to allow multi-product price changes.”
- Scenario: “During seasonal promotions, sellers often need to adjust pricing for 20+ products in one go.”
4. Expected Benefits & Business Impact
| Metric | Explanation |
|---|---|
| Who Benefits | Buyers / Sellers / Internal Ops / All Users |
| Impact Areas | Efficiency, Conversion Rate, User Experience, Support Ticket Reduction |
| Estimated Frequency of Use | Daily / Weekly / Occasionally |
| Related Data (if available) | Include screenshots, support ticket IDs, or analytics if relevant |
Connection to SCMR-17 & Quarterly Data:
- Multiple support tickets logged regarding seller dashboard limitations
- Feature gap linked to time-consuming workflows and reduced seller satisfaction (Q1 seller NPS = 68, goal = 75)
5. Review & Status Tracking
| Field | Description |
|---|---|
| Submission Date | Date of form completion |
| Reviewed By | Assigned Product Manager or Team |
| Status | Pending / Under Review / In Development / Scheduled / Declined |
| Decision Notes | Summary of review outcome and next steps |
| Implementation Reference | Feature code or roadmap ticket ID if accepted |
This section is updated internally by the SayPro Product or Engineering team for transparency.
Workflow of Submitted Feature Requests
- Submission Received → Form is auto-tagged by platform area
- Triage Review → SayPro Product Committee scores and categorizes suggestions weekly
- Feasibility Check → Dev and UX teams provide technical/UX evaluation
- Roadmap Prioritization → Accepted features are scheduled in quarterly release plans
- Implementation Updates → Submitters are notified about status changes
Alignment with SayPro Strategy (SCMR-17 + Quarterly Review)
- SCMR-17 Insight: Increased seller churn linked to delayed response on dashboard improvement feedback
- Quarterly ECommerce Report: Suggested formalizing feedback intake; 12% of platform improvements in Q1 came from internal support tickets or informal suggestions
- Marketing Royalty SCMR Directive: “Establish a traceable, transparent feature feedback loop to drive platform evolution and community trust.”
Template Availability & Access
- Format: Google Form (external); SayPro Internal Portal Form (for employees)
- Submission Channels: Embedded in Seller Help Center, Support Chat, and Employee Portal
- Review Frequency: Bi-weekly by SayPro Product Committee
- Reporting: Monthly summary included in the Platform Evolution Update section of the SCMR
Conclusion
The SayPro Feature Request Form is a key enabler of platform innovation, ensuring ideas from all corners of the marketplace are captured, validated, and considered in product development cycles. By standardizing and formalizing this intake method, SayPro continues to align its growth with the needs of its users and internal teams—driving operational excellence and user satisfaction in every release.