SayPro User Testing Logs – Document the results of any user testing conducted on the features from SayPro Monthly February SCMR-17 SayPro Quarterly Marketplace Features by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR
Purpose of the Document
The SayPro User Testing Logs document provides a detailed record of all user testing activities conducted during the evaluation of new or enhanced features within the SayPro Online Marketplace. These logs are vital for capturing real user interactions, identifying pain points, validating design assumptions, and ensuring that all marketplace features deliver a high-quality, user-centric experience.
It supports the broader goals of:
- Evidence-based design improvements
- Quality assurance
- Feedback integration into the feature refinement cycle
- Transparency and cross-functional learning within SayPro
Document Overview
| Field | Description |
|---|---|
| Document Title | SayPro User Testing Logs – [Feature Name] |
| Feature Tested | Name and version of the feature being tested |
| Testing Cycle | Quarterly label (e.g., Q1 2025) |
| Testing Dates | Exact dates user testing was conducted |
| Test Lead | SayPro staff member coordinating the user testing |
| Testing Team | Members involved in test facilitation, observation, and analysis |
| Test Environment | Staging or production environment, platforms (desktop, mobile) |
| Test Tools Used | e.g., Maze, Lookback, Hotjar, Figma prototypes, UsabilityHub |
User Testing Setup
1. Test Objective
- What were the main goals of this testing cycle?
- Example: “To determine whether users understand how to apply advanced search filters without assistance.”
2. Testing Methodology
- Moderated vs. Unmoderated Testing
- Remote or In-Person
- Usability Testing / A/B Testing / Task Completion Testing / First Click Test
- Survey follow-up or screen recordings?
3. User Segments Tested
| Segment | Description | Number of Participants |
|---|---|---|
| New Users | Users with less than 30 days on the platform | 5 |
| Vendors | Actively selling on SayPro Marketplace | 8 |
| Buyers | Frequent shoppers | 7 |
| Internal Testers | SayPro staff across departments | 4 |
Total Participants: 24
4. Test Scripts and Tasks
List of scenarios or instructions users were asked to perform.
Example:
| Task ID | Description | Expected Outcome |
|---|---|---|
| T-001 | Use the new Wishlist feature to save a product | Wishlist icon is clicked and product saved |
| T-002 | Generate a sales report in the vendor dashboard | Report successfully downloads |
| T-003 | Use the Help chatbot to ask about delivery time | Chatbot returns accurate information |
Results and Observations
1. Quantitative Metrics
| Metric | Result | Target | Pass/Fail |
|---|---|---|---|
| Task Completion Rate | 86% | ≥90% | ❌ |
| Average Task Time | 45 sec | ≤60 sec | ✅ |
| Error Rate | 5.5% | <7% | ✅ |
| Satisfaction Score | 4.2 / 5 | ≥4.0 | ✅ |
| Bounce Rate on Feature Page | 28% | <30% | ✅ |
2. Qualitative Observations
- Positive Feedback:
- “I liked how easy it was to filter by color and brand.”
- “The download button is very visible and worked without delay.”
- Confusion/Issues Identified:
- Multiple users misunderstood the purpose of the ‘Insights’ tab.
- Several buyers expected the chatbot to connect them to live agents, not just provide automated answers.
- Unanticipated Behaviors:
- Vendors attempted to export data before selecting any filters.
- Some users clicked help icons expecting tutorials, not text pop-ups.
Visual Aids (Screenshots, Heatmaps, Video Logs)
Include:
- Screen captures of user interactions
- Annotated wireframes showing click paths or hesitations
- Heatmaps indicating popular and ignored UI elements
- Session recordings of test participants (optional but recommended)
Bugs and Technical Issues Identified
| Bug ID | Description | Severity | Reported To | Resolved (Y/N) |
|---|---|---|---|---|
| BUG-421 | Wishlist button not clickable on mobile Safari | Medium | QA/Dev | Yes |
| BUG-436 | Report download fails for accounts with 500+ products | High | Dev | No (Pending) |
Key Insights and Learnings
Summarize the big takeaways from this testing round:
- The new feature meets user expectations in functionality but lacks clear labeling.
- Users appreciate the faster response time but get overwhelmed by too many filter options.
- There is an opportunity to improve tooltips and microcopy for feature clarity.
Recommendations
| Action Item | Owner | Priority | Timeline |
|---|---|---|---|
| Redesign ‘Insights’ tab label to be more intuitive | UX | High | Before Q2 launch |
| Add onboarding tooltip for new Wishlist users | Product | Medium | Next release cycle |
| Fix mobile Safari button bug | Dev Team | High | Hotfix Q1 |
Appendices
- Raw survey results
- Detailed task performance logs
- Interview transcripts (if any)
- Screenshot gallery
- Heatmap data exports
Follow-Up Actions
- Review feedback with design and dev team in sprint planning.
- Add suggested improvements to SayPro Feature Enhancement Backlog.
- Schedule a retest after implementation of critical fixes.
- Share condensed findings in SayPro Weekly Product Sync.
Conclusion
The SayPro User Testing Logs are a cornerstone of data-driven decision-making in the development lifecycle. They ensure that features are not only technically sound but also intuitive, effective, and aligned with user expectations. All feedback gathered contributes directly to SayPro’s quarterly feature refinement and user experience goals under the leadership of SayPro Marketing Royalty SCMR.