SayPro Marketplace Feature Feedback Template from SayPro Monthly February SCMR-17 SayPro Quarterly Marketplace Features by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR
Purpose of This Template
This Marketplace Feature Feedback Template is designed to systematically gather, evaluate, and document internal and external feedback on new and existing features within the SayPro Online Marketplace. It supports the SayPro Quarterly Marketplace Features initiative by providing a standardized feedback structure for:
- Employees (internal testers, sales/support teams)
- Vendors and buyers (external users)
- QA, product managers, and UX researchers
The collected insights directly inform iterative improvements, bug resolutions, UX enhancements, and future feature planning.
Structure of the Feedback Template
1. Basic Information
| Field | Description |
|---|---|
| Feature Name | Name of the feature being reviewed (e.g., “Smart Messaging Center”) |
| Feature Category | Functional group (e.g., Messaging, Reporting, Navigation, Checkout) |
| Feedback Submitted By | Name and role of the person providing feedback |
| Date of Submission | Date when feedback was shared |
| Version Tested | Indicate staging or production, version number if available |
2. Feature Interaction Context
| Field | Description |
|---|---|
| Device Used | Desktop, Mobile, Tablet, or All |
| Browser/OS | Specify browser (Chrome, Safari, etc.) and operating system |
| Environment | Live Production, Beta User Group, or Staging/Test Environment |
| User Type | Vendor, Buyer, Admin, Support Agent, QA, etc. |
3. Feedback Type (Select One or More)
- Usability Feedback
- Bug Report
- Feature Suggestion/Enhancement
- Accessibility Concern
- Performance Observation
- General Impression
4. Detailed Feedback Section
| Question | Response Type |
|---|---|
| What worked well? | Open Text – Highlight positive experiences, intuitive elements, or user-friendly interactions |
| What issues did you face? | Open Text – Describe any bugs, slow responses, or confusing flows |
| How did this feature impact your experience? | Rating Scale (1–5) + Comments |
| What would improve this feature? | Suggestions / New Ideas – E.g., layout tweaks, faster loading, filter presets |
| Was the feature easy to discover and use? | Yes / No + Explain |
| Did this feature help you complete a task or achieve a goal? | Yes / No + Explain how |
5. Supporting Materials (Optional)
| Item | Description |
|---|---|
| Screenshot Upload | Image showing the issue or interface in question |
| Screen Recording | Clip showing interaction flow or bug replication |
| File Attachments | Any relevant export files (e.g., error logs, reports) |
| URL of Page Tested | Include full link to the SayPro feature or dashboard being reviewed |
6. Urgency & Impact Assessment (Internal Use)
| Field | Options |
|---|---|
| Severity | Low / Medium / High / Critical |
| User Impact | 1 (Minimal) to 5 (Severe business or user disruption) |
| Suggested Priority for Fix | Low / Normal / High / Immediate |
7. Internal Notes (PM or QA Use)
- Ticket/Issue Number (Jira or PM Tool):
- Assigned Team or Developer:
- Next Steps:
- Expected Resolution Date:
- Linked Documentation or Feature Plan:
How to Use This Template
- Internal Team Members: Use the digital version available via the SayPro internal PM dashboard (e.g., Notion, Jira, or Google Forms).
- External Users: Vendors and buyers can submit feedback via a simplified public-facing web form synced to this structure.
- Feedback Review Cycle: All submissions are reviewed bi-weekly and tagged for inclusion in the next quarterly update session.
Output Usage
Feedback collected through this template will directly influence:
- Feature bug fixes and prioritization
- Design refinement and accessibility improvements
- Content adjustments (tooltips, help docs, walkthroughs)
- Quarterly feature evaluation reports (as required by SCMR governance)
Conclusion
A unified Marketplace Feature Feedback Template ensures that every insight—from a vendor’s bug report to a QA agent’s UX observation—is captured and processed efficiently. This is vital for maintaining SayPro’s standard of continuous improvement, user satisfaction, and innovation, as emphasized in SCMR-17 and driven by the SayPro Marketing Royalty Framework.