SayPro Documents Required from SayPro Employees Marketplace Features Feedback Form – Gather feedback from users on current features from SayPro Monthly February SCMR-17 SayPro Quarterly Marketplace Features by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR
Objective of the Feedback Form
The SayPro Marketplace Features Feedback Form is a standardized document designed to collect structured feedback from SayPro employees and users regarding the effectiveness, usability, and impact of existing features on the SayPro Online Marketplace. This form is a critical component of the SayPro Quarterly Features Review Process, feeding into strategic planning, prioritization of updates, and continuous platform improvement.
The primary goal is to gather actionable insights that reflect:
- User satisfaction
- Feature functionality
- Usability issues
- Suggestions for enhancement or removal
Document Title
SayPro Marketplace Features Feedback Form – Q[Insert Quarter] [Insert Year]
Document Details
| Field | Description |
|---|---|
| Employee Name | Full name of the SayPro staff member submitting the feedback |
| Employee Role/Department | Role and department (e.g., Customer Support, Marketplace Operations, UX, IT Development) |
| Date of Submission | Date the feedback is being submitted |
| Feature Name | The specific feature the feedback is focused on (e.g., Smart Filter, Vendor Dashboard, etc.) |
| Feature Type | Choose from dropdown: UI/UX, Admin Tool, Product Listing, Checkout, Analytics, Notification |
| Feature Description (Pre-Filled) | Brief summary of the feature’s purpose and functionality (auto-filled by SayPro PMO) |
| Date of Feature Launch | Approximate or known date when the feature went live |
| Feature Usage Frequency | How often the employee uses or interacts with this feature: Daily / Weekly / Rarely / Never |
Feedback Section
1. Overall Satisfaction with the Feature
Rate from 1 (Very Dissatisfied) to 5 (Very Satisfied)
Scale:
☐ 1 | ☐ 2 | ☐ 3 | ☐ 4 | ☐ 5
Optional Comments:
Please explain your rating and any issues you’ve experienced.
2. Functionality Assessment
- Does the feature work as expected?
☐ Always
☐ Sometimes (intermittent issues)
☐ Rarely (often buggy)
☐ Never
☐ I haven’t used it
Optional Comments:
List any specific errors or bugs encountered.
3. Usability Assessment
- How easy is it to use this feature?
☐ Very Easy
☐ Easy
☐ Neutral
☐ Difficult
☐ Very Difficult
Suggestions to Improve Usability:
4. Relevance to Daily Tasks
- How useful is this feature in helping you complete your work or serve users?
☐ Extremely Useful
☐ Somewhat Useful
☐ Neutral
☐ Not Useful
☐ Unclear/Not Applicable
Comment:
If not useful, why? What would make it better?
5. Feature Enhancement Suggestions
What specific improvements would you like to see in this feature?
6. Additional Features Requested
Are there related features or tools you think SayPro should develop?
Attachments (Optional)
- Screenshots of issues
- Screen recordings
- Annotated user flows or marked-up UI elements
- Links to related support tickets (if applicable)
Submission Process
- All SayPro staff are expected to complete at least one form per quarter per department for a feature they directly interact with.
- Forms are submitted digitally through SayPro PMO’s internal portal or uploaded to the designated Marketplace Feedback Drive.
- The feedback is reviewed during the Quarterly Feature Review Meeting held by the SayPro Online Marketplace Office, with selected inputs escalated to the development backlog or feature enhancement queue.
Roles Responsible for Form Completion
| Role | Responsibility |
|---|---|
| Customer Support | Report user-facing feature issues and common complaints |
| Marketplace Ops | Assess functionality related to vendor and buyer tools |
| UX Researchers | Provide detailed usability and flow observations |
| Sales/Onboarding | Give insights into client first impressions |
| Product Managers | Review the form submissions for trends and themes |
| QA/Test Engineers | Corroborate reported bugs with test cases |
Post-Submission Analysis
After all forms are submitted:
- SayPro PMO consolidates all data into a Feature Feedback Dashboard.
- Trends are identified across teams.
- Urgent issues are escalated for hotfixes.
- Suggestions with potential are added to the roadmap or prototyping pipeline.
- A feedback-to-outcome summary is shared with all contributors.
Benefits of This Document
- Ensures every SayPro team member has a voice in improving the marketplace.
- Encourages cross-departmental collaboration around feature development.
- Serves as a historical record of feedback and evolving feature usage.
- Helps identify training needs, not just feature gaps.
- Increases internal adoption and advocacy for new tools and features.
Conclusion
The SayPro Marketplace Features Feedback Form is a cornerstone of SayPro’s user-driven innovation model. By requiring and reviewing structured feedback from its employees every quarter, SayPro ensures its platform remains responsive, functional, and continuously evolving. It reflects the commitment of the SayPro Online Marketplace Office and SayPro Marketing Royalty SCMR to maintaining world-class user experience through data-informed iteration.