SayPro Collaborate with SayPro product and service teams to align listings with updated structures from SayPro Monthly February SCMR-17 SayPro Quarterly Marketplace Categories by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR
Purpose
To ensure seamless and effective implementation of category restructuring, this initiative focuses on close collaboration with SayPro product and service teams. The aim is to align all marketplace listings—both new and existing—with the updated category framework developed from the quarterly category audit.
Strategic Objectives
- Ensure consistency between the category taxonomy and actual product/service listings
- Improve discoverability for buyers and ease of classification for vendors
- Avoid misclassification, duplicate listings, or products being left uncategorized
- Enhance data structure for improved analytics and marketplace optimization
Scope of Collaboration
- Product Teams: Responsible for tangible goods listed on SayPro Marketplace (e.g., electronics, fashion, wellness products)
- Service Teams: Handle non-tangible listings (e.g., consulting, freelance work, digital services)
- Vendor Support Unit: Interfacing with merchants and SMEs to support updated category tagging
- Platform Engineering & CMS Admin: Ensuring structural changes are reflected in the backend and vendor dashboards
Key Activities Conducted
1. Interdepartmental Kickoff Meeting
- Date: February 5, 2025
- Attendees: Category Management, Product Leads, Service Heads, CMS Engineers
- Agenda:
- Overview of approved category changes from SCMR-17
- Expected outcomes and go-live timelines
- Role assignments and communication framework
2. Category Mapping Workshops
- Conducted between February 7–12
- Each workshop focused on a specific vertical (e.g., Digital Services, Health Products, Education Tools)
- Outputs:
- Re-tagging strategies for affected listings
- Identification of ambiguous or multi-category products
- Creation of subcategory suggestion trees
3. Development of Alignment Guidelines
- A detailed document was prepared and shared by February 13:
- Includes a table mapping old categories to new categories
- Provides tagging logic for hybrid services/products
- Includes FAQs for internal use and vendor guidance
4. Bulk Tagging and Listing Reclassification
- CMS team initiated semi-automated reclassification using metadata filters
- Manual review by product/service team members for complex listings
- 2,100+ listings updated to match the revised structure
5. Vendor Portal Update and Support
- Updated vendor category selection interface launched February 18
- Temporary support desk established February 18–28 for vendor questions
- Live training webinars held on February 20 and 23, attended by 470+ vendors
Alignment Outcomes
| Metric | Outcome |
|---|---|
| Listings Realigned | 2,134 total (Products: 1,623; Services: 511) |
| New Listings Categorized Correctly (Post-update) | 98.2% compliance in first 7 days |
| Vendor Satisfaction Rating | 4.7/5 (based on post-webinar survey) |
| Support Tickets Resolved | 96% resolved within 24 hours |
Key Benefits of Collaboration
- Improved Marketplace Navigation: More intuitive browsing experience
- Reduced Bounce Rate: Early metrics indicate a 12% drop in misclick exits
- Streamlined Vendor Onboarding: Easier for vendors to classify offerings correctly
- Increased Search Relevancy: Higher precision in customer search results
Ongoing Actions
- Monthly Syncs: Product/Service team representatives to attend monthly SCMR category updates
- Quarterly Audit Feedback Loop: Teams now involved early in next review cycle
- Continuous Training: New vendor training modules being integrated into onboarding