SayPro Templates to Use User Feedback Collection Form A form template for collecting user feedback on platform functionality, performance, and any additional services they would like to see from SayPro Monthly January SCMR-17 SayPro Quarterly Technology Services by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR
1. Introduction
The User Feedback Collection Form is designed to capture user insights regarding the functionality and performance of the SayPro Online Marketplace, as well as gather suggestions for future features or services. Feedback from both buyers and sellers is essential for improving platform features, ensuring a seamless user experience, and aligning the platform with user needs and expectations.
Purpose: To collect qualitative and quantitative data on user satisfaction, identify potential improvements, and explore new feature ideas.
Frequency: This form should be sent to users at regular intervals (e.g., after major updates, quarterly surveys, or when there are significant changes to the platform).
2. User Information Section
This section collects basic user information to understand who is providing the feedback and to categorize responses based on their user role.
- User Role:
- Buyer
- Seller
- Other (Please specify): _______________
- How long have you been using SayPro?
- Less than 1 month
- 1–3 months
- 3–6 months
- 6 months – 1 year
- Over 1 year
- How often do you use SayPro?
- Daily
- Several times a week
- Weekly
- Occasionally
- This is my first time using it
- Location (Optional):
- Country: ___________________
- Region/City: ___________________
3. Platform Functionality Feedback
This section aims to gather feedback on the usability, ease of use, and key features of the SayPro platform.
- How easy is it to navigate the SayPro platform?
- Very easy
- Easy
- Neutral
- Difficult
- Very difficult
- Comments (Optional): ________________________________________________________
- How satisfied are you with the search functionality on the platform?
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
- What would improve the search functionality?: _______________________________
- How easy is it to list a product or service on SayPro (for sellers)?
- Very easy
- Easy
- Neutral
- Difficult
- Very difficult
- Comments (Optional): ________________________________________________________
- How would you rate the checkout process (for buyers)?
- Very smooth and easy
- Smooth
- Neutral
- Difficult
- Very difficult
- Suggestions for improvement: _____________________________________________
- How would you rate the platform’s overall functionality?
- Very good
- Good
- Neutral
- Poor
- Very poor
- Additional feedback: _______________________________________________________
4. Platform Performance Feedback
This section collects user insights regarding the platform’s speed, stability, and overall performance.
- How would you rate the loading speed of the SayPro platform?
- Very fast
- Fast
- Average
- Slow
- Very slow
- Comments (Optional): ________________________________________________________
- Have you experienced any downtime or technical issues on the platform?
- Yes
- No
- If yes, please describe the issue(s): ___________________________________________
- How reliable is the platform when making transactions (for both buyers and sellers)?
- Very reliable
- Reliable
- Neutral
- Unreliable
- Very unreliable
- What improvements would you suggest?: _______________________________________
- How satisfied are you with the responsiveness of customer support?
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
- Additional comments or suggestions: ________________________________________
5. Suggestions for Additional Services and Features
This section focuses on gathering ideas and suggestions for new features or improvements that users would like to see implemented on the SayPro platform.
- Are there any features that you feel are missing or need improvement on the SayPro platform?
- Yes
- No
- If yes, please specify the feature(s): _________________________________________
- Would you like to see any additional services offered on the SayPro platform? (e.g., payment solutions, shipping integrations, additional marketing tools)
- Yes
- No
- If yes, please describe: ________________________________________________________
- What new features or improvements would make your experience with SayPro better?
- Do you have any suggestions for improving the user interface or design of the platform?
- Yes
- No
- If yes, please specify: ________________________________________________________
6. Overall Satisfaction
This section aims to gather an overall assessment of the user’s experience with the SayPro platform.
- How would you rate your overall experience with SayPro?
- Excellent
- Good
- Neutral
- Poor
- Very poor
- Why do you feel this way?: ________________________________________________
- Would you recommend SayPro to others (e.g., friends, family, or colleagues)?
- Yes, definitely
- Yes, with some reservations
- Maybe
- No, not at all
- Please provide your reasons: ____________________________________________
7. Final Comments and Suggestions
This section provides an open-ended space for users to leave any final thoughts or suggestions that were not addressed in the previous sections.
- Additional Comments:
8. Consent and Submission
By submitting this form, you consent to the use of the feedback provided for improving the SayPro Online Marketplace.
- I consent to the use of my feedback for platform improvement purposes.
- I agree to be contacted for follow-up questions or clarifications regarding my feedback.
9. Thank You!
Thank you for taking the time to provide valuable feedback. Your insights are critical to the continuous improvement of the SayPro platform, and we appreciate your contribution.
End of Form
Additional Considerations:
- User Feedback Method: This form can be distributed via email, embedded within the platform (e.g., a popup after a purchase or after a user logs in), or shared as part of a regular survey initiative. It can also be included in the monthly or quarterly reports to track progress and improvements over time.
- Data Analysis: All responses should be collected and analyzed for common themes, pain points, and actionable insights. A detailed analysis of feedback should be performed regularly to ensure that issues are addressed and that new features are prioritized according to user needs.
- Follow-Up: Consider following up with users who provided detailed feedback to inform them about changes or improvements made based on their suggestions. This can improve user satisfaction and demonstrate that SayPro values their input.