SayPro Templates to Use Analytics Reports: User Feedback Form: A template to gather structured feedback from mobile users about their experience using the SayPro marketplace from SayPro Monthly January SCMR-17 SayPro Monthly Mobile Friendly: Ensure the marketplace is accessible and functional on mobile devices by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR
User Feedback Form Template
The User Feedback Form is a tool designed to collect structured feedback from mobile users about their experience using the SayPro Marketplace on mobile devices. By using this template, the SayPro team can gather specific, actionable insights that can drive improvements to the mobile version of the platform.
The feedback form will include questions related to user experience, mobile performance, usability, and any potential issues. By collecting responses on a regular basis, the team will have valuable data to make data-driven decisions on future updates and optimizations for the mobile site and app.
User Feedback Form Structure
1. General Information
- Name (Optional):
[Enter Name] - Email Address (Optional):
[Enter Email Address] - Device Used:
- iPhone
- Samsung
- Google Pixel
- Huawei
- Other (Please Specify): [Enter Device Model]
- Operating System:
- iOS
- Android
- Other (Please Specify): [Enter OS Version]
- App Version (if applicable):
[Enter Version Number] - Browser (if using a mobile web browser):
- Safari
- Chrome
- Firefox
- Other (Please Specify): [Enter Browser]
2. Mobile Experience
- How easy was it to navigate the marketplace on your mobile device?
- Very Easy
- Easy
- Neutral
- Difficult
- Very Difficult
- Did you experience any issues while browsing the marketplace on mobile?
- Yes
- No
- If Yes, please describe the issue:
[Enter Description]
- How satisfied are you with the mobile page load speed?
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
- How would you rate the mobile layout/design of the marketplace?
- Very Good
- Good
- Neutral
- Poor
- Very Poor
- Did you encounter any difficulties when using the mobile checkout process?
- Yes
- No
- If Yes, please describe the problem:
[Enter Description]
3. Performance and Usability
- How often do you use the SayPro Marketplace on your mobile device?
- Daily
- Weekly
- Occasionally
- Rarely
- How would you rate the overall performance of the mobile marketplace?
- Excellent
- Good
- Fair
- Poor
- Very Poor
- Have you encountered any bugs or glitches while using the marketplace?
- Yes
- No
- If Yes, please describe:
[Enter Description]
- How satisfied are you with the mobile payment options available?
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
4. Features and Functionality
- What mobile features do you use most frequently on the SayPro Marketplace? (Select all that apply)
- Browsing products
- Search feature
- Cart management
- Checkout process
- Wishlist
- Customer support
- Other (Please specify): [Enter Feature]
- Are there any features you would like to see added to the mobile platform?
- Yes
- No
- If Yes, please describe:
[Enter Feature]
- Is the mobile marketplace intuitive and easy to understand?
- Yes
- No
- If No, please explain:
[Enter Explanation]
5. Overall Satisfaction
- Overall, how satisfied are you with your experience using the SayPro Marketplace on mobile?
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
- What do you think can be improved on the mobile platform?
[Enter Suggestions] - Would you recommend the SayPro Marketplace mobile platform to others?
- Yes
- No
- Maybe
6. Additional Comments or Suggestions
- [Provide any additional feedback or comments about the mobile marketplace experience.]
[Enter Comments]
Instructions for Using the User Feedback Form:
- Target Audience:
The form should be sent out to a sample group of mobile users on a regular basis. Ideally, aim to gather feedback from at least 100 users per quarter to ensure data reliability. - Distribution Channels:
The feedback form can be distributed through various channels:- Direct links through email or SMS
- Pop-up invitations on the mobile site or app
- In-app feedback prompts
- Analyzing Results:
After collecting responses, analyze the feedback to identify common issues and areas for improvement. Pay particular attention to:- Trends in performance issues (e.g., slow load times, crashes)
- User feedback on the design and navigation experience
- Specific suggestions for new features or enhancements
- User Privacy:
Ensure that users are informed that their feedback will be confidential and used solely for the purpose of improving the mobile platform. Allow for anonymous responses if preferred. - Follow-Up:
If users provide detailed feedback regarding specific issues, follow up with them to let them know how their feedback is being used, and offer them updates on any fixes or improvements. - Continuous Improvement:
Use the data collected from the feedback form to prioritize improvements based on user needs and satisfaction levels. Incorporate the feedback into the mobile optimization process for future updates.
Example User Feedback Form Response:
- Name: John Doe
- Email Address: [Insert email]
- Device Used: Samsung Galaxy S21
- Operating System: Android 11
- App Version: 3.1.0
- Browser: Chrome
Mobile Experience
- How easy was it to navigate the marketplace on your mobile device?
- Rating: Easy
- Did you experience any issues while browsing the marketplace on mobile?
- Yes, the pages take too long to load.
- How satisfied are you with the mobile page load speed?
- Rating: Dissatisfied
- How would you rate the mobile layout/design of the marketplace?
- Rating: Good
- Did you encounter any difficulties when using the mobile checkout process?
- No
Performance and Usability
- How often do you use the SayPro Marketplace on your mobile device?
- Rating: Weekly
- How would you rate the overall performance of the mobile marketplace?
- Rating: Fair
- Have you encountered any bugs or glitches while using the marketplace?
- Yes, the app crashes sometimes when scrolling through products.
- How satisfied are you with the mobile payment options available?
- Rating: Satisfied
Features and Functionality
- What mobile features do you use most frequently on the SayPro Marketplace?
- Browsing products
- Cart management
- Checkout process
- Are there any features you would like to see added to the mobile platform?
- “A live chat option for customer support would be helpful.”
- Is the mobile marketplace intuitive and easy to understand?
- Yes
Overall Satisfaction
- Overall, how satisfied are you with your experience using the SayPro Marketplace on mobile?
- Rating: Satisfied
- What do you think can be improved on the mobile platform?
- “Improve the speed and stability of the app.”
- Would you recommend the SayPro Marketplace mobile platform to others?
- Maybe
Conclusion:
By utilizing this User Feedback Form, the SayPro Online Marketplace can gather essential insights that will guide ongoing improvements for the mobile platform. It will allow the team to understand user pain points, identify areas for optimization, and enhance the overall mobile experience, ensuring that mobile users enjoy a smooth and efficient shopping experience.