SayPro Templates to Use Bug Report Template

SayPro Templates to Use Analytics Reports: Bug Report Template: A standardized format for reporting mobile issues, with space to detail the problem, affected devices, and steps to resolve it from SayPro Monthly January SCMR-17 SayPro Monthly Mobile Friendly: Ensure the marketplace is accessible and functional on mobile devices by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR

Bug Report Template for Mobile Issues

The Bug Report Template is a standardized format used by the SayPro Online Marketplace team to document mobile-specific technical issues. This template ensures that mobile bugs are reported clearly and comprehensively, enabling the development and support teams to quickly understand the issue and work toward a resolution.

The template includes space for all necessary details such as the nature of the bug, affected devices, operating systems, and steps taken to resolve it. By using this template, the team can efficiently track bugs, prioritize issues, and maintain a high-quality mobile experience for users.

Bug Report Template Structure

1. General Information

• Bug ID (Unique Identifier):
  • [Enter Bug ID or Issue Tracking Number]
• Reported By:
  • [Enter Name of the Person Reporting the Issue]
• Date Reported:
  • [Enter Date of Report]
• Priority Level:
  • Critical
  • High
  • Medium
  • Low

2. Bug Description

• Issue Summary:
  • [Provide a brief summary of the issue. E.g., “Mobile page fails to load after login.”]
• Detailed Description of the Bug:
  • [Enter a detailed description of the bug, including any relevant context. Describe what happens when the bug occurs, error messages, and the behavior of the site when the issue is present.]
• Expected Behavior:
  • [Describe what the expected behavior is when the mobile functionality is working correctly. E.g., “After logging in, the user should be directed to the homepage.”]
• Steps to Reproduce:
  • Step 1: [Describe the first action that leads to the issue, e.g., “Open the SayPro Marketplace app on an iPhone.”]
  • Step 2: [Describe the second action, e.g., “Log in using valid credentials.”]
  • Step 3: [Describe the final action that triggers the bug, e.g., “The homepage fails to load.”]
  • [Include any other steps that are relevant for reproducing the issue.]

3. Affected Devices and Operating Systems

• Devices Affected:
  • [List the devices where the issue has been observed. E.g., “iPhone X, Samsung Galaxy S10”]
• Operating Systems Affected:
  • [List the mobile operating systems affected (e.g., iOS 14, Android 10, etc.)]
• Browser(s) Affected (if applicable):
  • [List mobile browsers where the bug occurs, e.g., “Chrome 91, Safari 14”]
• App Version (if applicable):
  • [Enter the version of the mobile app if relevant, e.g., “Version 2.1.3”]

4. Impact Assessment

• Severity of the Bug:
  • Critical: Prevents users from completing any task (e.g., purchase, login).
  • Major: Significant disruption, but users can still complete some tasks.
  • Minor: A minor issue that doesn’t impact the user experience significantly.
  • Trivial: Cosmetic or insignificant issue (e.g., text alignment).
• Frequency of Occurrence:
  • Always (100% of the time)
  • Often (Occasionally, but frequently)
  • Sometimes (Rare, but repeatable)
  • Rarely (Infrequent, hard to reproduce)
• User Impact:
  • High Impact (Affects a large number of users)
  • Medium Impact (Affects some users)
  • Low Impact (Affects a small subset of users)

5. Screenshots/Attachments

• Screenshot of the Issue:
  • [Attach any relevant screenshots that show the issue in action or the error message encountered.]
• Video or Recording (if applicable):
  • [Attach a video or screen recording demonstrating the issue.]
• Error Logs (if applicable):
  • [Attach any relevant error logs, console outputs, or crash reports.]

6. Proposed Solutions or Workarounds (if applicable)

• Suggested Fixes or Workarounds:
  • [Provide any potential solutions or workarounds that the reporting team may have discovered. E.g., “Clearing the browser cache resolves the issue temporarily.”]
• Temporary Workaround:
  • [If the issue is blocking users, include a temporary workaround or solution until the issue is fixed. E.g., “Users can bypass the issue by using a different browser until a fix is implemented.”]

7. Steps Taken to Resolve

• Initial Investigation:
  • [Enter steps taken by the reporting team or support to investigate the issue. E.g., “Reproduced the issue on iOS devices only, and verified it’s happening on Safari.”]
• Progress on Fix:
  • [Enter details of what actions have been taken to resolve the issue, such as “Developer team informed, bug fix scheduled for next release.”]
• Expected Fix Deployment Date:
  • [Enter the expected date when the bug fix will be deployed to production.]

8. Follow-Up and Review

• Resolution Status:
  • Open
  • In Progress
  • Resolved
  • Closed
• Final Outcome/Comments:
  • [Provide additional notes on the final resolution of the bug, e.g., “Bug fixed in version 3.0.4, tested and verified on all platforms.”]
• Date Resolved/Closed:
  • [Enter the date the bug was resolved.]

Instructions for Using the Bug Report Template:

1. Consistency:
   All team members should follow the standardized format to ensure consistency in bug reporting and tracking.
2. Timeliness:
   Report bugs as soon as they are identified to ensure quick resolution. The quicker an issue is addressed, the less it will affect mobile user experience.
3. Collaboration:
   Development, quality assurance (QA), and customer support teams should all have access to the bug reports and collaborate to ensure issues are tracked and resolved promptly.
4. Continuous Monitoring:
   Once a bug is reported, track its resolution progress and update the bug report template until the issue is resolved. This ensures transparency and clear communication among teams.
5. Feedback Loop:
   Once an issue is resolved, gather feedback from users and internal teams to confirm the fix has resolved the problem across all affected devices and platforms.

Conclusion

The Bug Report Template ensures that mobile-related issues are thoroughly documented, investigated, and resolved in a timely and efficient manner. By consistently using this template, SayPro Online Marketplace can maintain a high-quality mobile experience, minimize user disruption, and continuously improve its mobile offerings.